Package holiday problems, and how to fix them
Transfers that don't turn up, hotels that aren't as described, support you can't reach, price changes. These general guides explain what to do, step by step, and how UK package holiday rules (including the Package Travel Regulations 2018 and ATOL) work in plain English.
General information, not legal advice. We're independent and not affiliated with any travel company.
Holiday Transfer Didn't Turn Up? What to Do, Step by Step
Your airport transfer hasn't arrived. What to do at the airport or hotel, who is responsible on a package holiday, how to claim back a taxi, and how to avoid it next time.
Read the guide →Package Holiday Hotel Not as Described? Your Rights Explained
Hotel not as described on your package holiday? How the Package Travel Regulations 2018 work, what to do in resort, how to complain, ATOL explained, and escalation routes such as ABTA and Section 75.
Read the guide →How to Check Your Hotel Before You Fly: A 20-Minute Checklist
A practical 20-minute checklist to check your package holiday hotel before you travel: recent reviews, room type, location, building work, all-inclusive details and what to ask the hotel.
Read the guide →Package Holiday Price Dropped After Booking? (And When They Can Put It Up)
Your package holiday is now cheaper than when you booked. Can you get the difference? Price-match promises, amending or cancelling, and the legal rules on price increases and surcharges.
Read the guide →How to Complain About a Package Holiday (and Actually Get a Reply)
Struggling to reach your travel company? How to complain effectively about a package holiday, a template structure, and how to escalate through ABTA, Section 75, chargeback and the small claims court.
Read the guide →Package Holiday Transfer Alternatives: loveholidays, On the Beach, Jet2holidays and TUI Compared
Are transfers included with your package? How loveholidays, On the Beach, Jet2holidays and TUI typically handle transfers, and when an independent private transfer is worth comparing.
Read the guide →Compare companies and check your costs
loveholidays vs On the Beach: An Honest, Sourced Comparison (with Jet2holidays and TUI)
loveholidays vs On the Beach compared on protection, deposits, monthly fees, what's included, cancellation and change fees, price promises, support and reviews, with Jet2holidays and TUI for context. Last checked 20 October 2026.
Read the guide →True Cost Calculator
Add bags, transfers, parking, payment-plan fees and the Balearic tourist tax to your package price, and compare it with a DIY flight and hotel quote.
Open the tool →Flight Delay Compensation Checker
Check whether UK261 or EU261 covers your delayed or cancelled flight, how much you could claim, and get a free claim letter.
Open the tool →Fair airport taxi fares
Official and published taxi fares from Palma, Tenerife South, Antalya and Dalaman airports, plus how to avoid being overcharged.
Open the tool →All comparisons → · All free tools →
Free: the post-booking countdown checklist
Tell us when you fly and where, and we'll send the printable checklist now, then short reminders timed to your trip: documents and insurance at 8 weeks, transfers at 4 weeks, day trips at 2 weeks, data and money in the final week, and a last check 48 hours before. Unsubscribe any time.
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